As a Customer Support Coordinator, I usually work from MPS headquarters in Arnhem handling incoming inquiries regarding service issues, upgrades, retrofits and support visits. Recently, I had the opportunity to venture outside the office on a road trip, as part of a service mission to Denmark!
The road trip was a planned two-week courtesy tour, to proactively visit MPS customers and provide on-site service. Denmark was chosen for our first mission, as a number of MPS customers are in that area and its close in proximity. The first week, I was with my colleagues Bas van Wessel (Print Application Specialist) and Rick Wijlhuizen (Commissioning Engineer). The second week, Commissioning Engineer Frank Sloot joined Bas and myself.
on tour through Denmark
Prior to our tour, we contacted all our customers in the area, to see if there were any issues or if a check-up, spare parts or software assistance was needed. Our goal was to demonstrate the value of MPS preventive maintenance plans to help keep our press running optimally, that involve periodic or yearly maintenance performed by trained MPS personnel or certified engineers. We visited six customers with a total of 10 MPS presses.
We were warmly welcomed and treated with Danish hospitality, including very tasty sandwiches! I sensed that customers appreciated our efforts with these pro-active visits, where we could fix a majority of the issues, calibrate most of the print heads, and exchange some spare parts. Some of the customers needed a follow-up by means of a quotation for spare parts or extra software assistance from our helpdesk. Every visit ended with a full evaluation outlining what we did and any open issues.
we left some souvenirs for the operators
For me personally, this was a great experience in the field. I enjoyed being on the road with Bas, Rick and Frank, and gaining additional technical knowledge and seeing what’s involved during an on-site customer service call.
Our aim with these visits was to also contribute an (even more) optimal use of MPS presses in the field. Based on our customer’s reactions, our first mission was extremely successful! I’m already looking forward to more service tours in the future.
Are you interested in a preventive service visit for your MPS press? Or do you have any questions about MPS service in general? Please feel free to contact me.