Blog categorized as Service

Als Projektmanager bei MPS besuche ich viele verschiedene Druckereien auf der ganzen Welt und habe die Möglichkeit, einen Blick in alle Arten von Druckereien zu werfen und die lokale Kultur zu erleben, wie Menschen und Unternehmen die tägliche Pflege ihrer Kapitalanlagen angehen.

Obwohl es Unterschie...

31.01.22 08:00 AM - Comment(s)

At MPS, providing customers with premium quality printing presses is a priority. But that’s not all.

Ultimately, our goal is to provide global performance that adds value to your business - extending far beyond the machine.

10 ways we’re at your service

Let’s start with what we offer you, from a Servic...

26.08.19 07:00 AM - Comment(s)

"It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service."

This quote by Gary Vaynerchuk, Author "The Thank You Economy" sums up what the M...

07.05.19 07:00 AM - Comment(s)

Of course, the customer is King at MPS.

We provide not only service, we deliver care! That’s why we continually improve our service, and strive for the best customer experience.

After buying an MPS press, your press is built at our factory in the Netherlands. Following the installation by our commissi...

19.12.18 08:00 AM - Comment(s)

As a project manager at MPS, I visit many different print factories all over the world and have the opportunity to take a peek into all kinds of print shops and to experience the local culture of how people and companies handle day-to-day care of their capital equipment.

Although there are difference...

31.10.18 07:00 AM - Comment(s)

Ever since I started working at MPS just over a year ago, I knew that one day I wanted to be a Field Service Engineer: to travel the world, experience different cultures and fix problems on-site for customers.

From production floor to customer sites

For nine years I worked for a partner installing ele...

02.10.18 07:00 AM - Comment(s)

As a customer support officer working out of MPS HQ in Arnhem, I am responsible for handling incoming inquiries regarding service issues on a daily basis. I also work together with Marketing to produce our FAQ Fridays. Maybe you've seen a few episodes on LinkedIn or YouTube?

I really enjoy my job and...

14.06.18 07:00 AM - Comment(s)

These are exciting times at MPS!

We’re growing fast, and at a global scale, with new installations, agents, a branch office in Asia, and many new additions to the MPS team.

But rest assured, we’re making sure that Service is keeping ahead during this flurry of growth.

Increased support

We’ve added more ...

11.04.18 07:00 AM - Comment(s)

As a Customer Support Coordinator, I usually work from MPS headquarters in Arnhem handling incoming inquiries regarding service issues, upgrades, retrofits and support visits. Recently, I had the opportunity to venture outside the office on a road trip, as part of a service mission to Denmark!

The ro...

22.02.18 08:00 AM - Comment(s)

Shortly after joining MPS as After-Sales Manager, I implemented a more stringent system to track all inquires received by the help desk through a centralized management tool that converts each service request into a case. This way, as a service organization, we can now track the number of requests, ...

31.01.18 08:00 AM - Comment(s)

Sometimes, working in a Service Department requires doing…a little bit extra.

On a Thursday morning, right before the Christmas holidays, a customer in Greece called with an urgent issue with one of their MPS presses. The press was down and required a new drive. If sent by courier, the replacement dr...

05.01.18 08:00 AM - Comment(s)